Q. I’ve heard that I must use a repairer stipulated by my insurer if they are to pay the repair bill. Is this true?

A. Usually not. Some policies stipulate that certain benefits or features of the policy may be forfeited in the case that you used a non- Approved Repairer. However we suggest calling us to discuss your situation if you would like us to take care of your vehicle as often we’ve found that we’ve been able to match or even improve upon the overall service you would have received elsewhere and we’ve been in the business a long time so we’re well known by all the popular insurer representatives. As a Manufacturer approved repairer for many brands, we would urge you to always choose a brand-approved repairer who focuses on quality and customer service. Many insurance approved Bodyshops may not be approved by the relevant manufacturer pertaining to the repair.